Proxima Technology is a Business Service Management pioneer, leading in business impact technology from the introduction of Centauri Business Service Manager™ to the market in 2001. Since that time, over 150 of the world's largest enterprises, outsourcers and system integrators have selected Centauri to help them achieve IT/business alignment and deliver higher levels of service to their customers.

As business is increasingly conducted in the electronic universe, business service management (BSM) technologies become more mission-critical every day. BSM applies the adage that if you improve IT service, you improve the business. Centauri Business Service Manager, the industry leading BSM solution, improves the quality, speed, and effectiveness of IT dependent business processes. By measuring the quality of service provided by computer systems in the context of the critical business processes they enable, Centauri identifies unacceptable costs of poor quality to the business. Shortfalls in quality are then addressed with Centauri’s continuous improvement process — Six Sigma for Service Level Management.

Business service management aligns IT services with the business processes they enable, and it manages the services in a way that is consistent with business priorities. Many benefits result from this, including:

• Investment in service delivery is proportional to the business benefit, and over-capitalization is prevented
• Problem resolution is prioritized, in sync with business requirements
• Service improvement programs are initiated only when there is a real business ROI
• Operational business managers are immediately notified of service disruptions, enabling them to take immediate action to mitigate the business impact.

As businesses continue to depend even more heavily on IT, it will become nearly impossible to conduct business wiithout an associated BSM solution providing real time, real-world information to key decision makers.

Companies like T-Mobile UK and the Mutual of Omaha have realized substantial benefits from their Centauri BSM deployments. Mutual of Omaha, for example, saved millions of dollars by reducing the number of business-critical IT problems, resulting in substantially increased business service availability and higher worker productivity. T-Mobile deployed Centauri to aid them in mitigating wireless number portability regulatory penalties and to ensure that they deliver high levels of service to their customers.

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